Shipping policy
Shipping Policy
Last updated: October 26, 2026
Order Processing
All orders are processed through our third-party fulfillment partners. For United States orders, processing is included in the total estimated delivery time of 2–6 business days. For international orders, please allow 2–7 business days for processing before shipment. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- United States: Estimated delivery within 2–6 business days, including processing and transit time
- International: Estimated delivery 14–30 business days after processing
Delivery delays can occasionally occur due to carrier delays, weather, or customs processing. We are not responsible for delays outside our control.
Shipment Tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. Tracking information may take 24–48 hours to update after you receive the email.
Customs, Duties & Taxes
Sweet Southern Charm is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages & Lost Packages
Sweet Southern Charm is not liable for any products damaged or lost during shipping. If your order arrived damaged, please contact us immediately at jimmierollins1956@gmail.com with your order number and photos of the damage so we can assist you.
Contact Us
If you have any questions about your shipment, please contact us at jimmierollins1956@gmail.com.